Return & Refund Policy

At NooreBeauty, we want you to have a smooth and satisfying shopping experience. We carefully check and pack every order before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Eligibility for Returns

Products may be eligible for return or replacement if:

• You received a wrong or different product from what you ordered.
• The product arrived damaged or defective.
• The package is missing an item that was included in your order.
• The product received is significantly different from the product description.

For hygiene and safety reasons, used, opened, or altered beauty and cosmetic products generally cannot be returned, unless the product is defective or the wrong item was delivered.

2. Return Request Period

Please contact us within 7 days of receiving your order if you need to request a return or replacement.

To process your request, you may be asked to provide your order number, photographs/videos of the product and packaging, and a brief description of the issue. This helps us verify the problem and provide a faster resolution.

3. Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect product, please contact our customer support team as soon as possible. We will review your request and, where applicable, arrange a replacement or refund.

We recommend checking your package immediately after delivery and keeping the original packaging until your concern has been resolved.

4. Refunds

Once your return or refund request is approved, the refund will be processed through the original payment method, where applicable. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

For Cash on Delivery (COD) orders, we may request valid bank or payment details to process an eligible refund.

5. Non-Returnable Items

Certain products may not be eligible for return due to hygiene and safety considerations, including products that have been opened, used, damaged after delivery, or purchased during specific promotional offers, unless they were received defective or incorrect.

NooreBeauty reserves the right to review each return request and determine eligibility according to the condition of the product and the circumstances of the request.

6. Contact Us

For return, replacement, or refund-related queries, please contact the NooreBeauty Customer Support Team with your order details. We will do our best to resolve your concern promptly and fairly.